What happens if one of my payments fails?
We understand that this can happen now and then. Don’t worry, we’ll send you an email explaining how to make the missed payment online. If your monthly payment fails your membership will be suspended until you pay the outstanding payment.
For a short time you can pay the outstanding payment via your Member's Area with just an additional £5 administration fee. If this is not done, we will resend for your payment with further the resubmission fees detailed in the email.