Trouble getting into the gym?
Let's get you back in the gym and having a great workout again!
If you're having trouble getting in, don't worry, it may be one of these reasons:
It may be your PIN
You may have a payment outstanding
Check here
You may not have access to this gym
You may need to activate your membership
If your PIN is not working please try these steps first:
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Make sure you press ‘OK’ after entering your PIN
You need to enter your full 8-digit PIN number and then press "ok" on the keypad.
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Get a PIN Reminder
Follow this link to get a reminder for your gym PIN - all you need is the email address you signed up with and your date of birth.
Check if you have a payment outstanding
You may have a payment outstanding. You can find out by logging into your Member’s Area.
Log in to member's areaAlternatively, you can contact member.services@puregym.com
If you’re trying to access a new gym, check it's included in your membership
You can check which gyms you have access to via your Member’s Area. If you don’t have access, you can upgrade in your Member’s Area. You can add multi-gym access as a ‘bolt-on’ or by upgrading to a PLUS membership.
Upgrade your membershipCheck your membership is active
If you've recently frozen your membership it may still be frozen, you can check in the Member's Area, and unfreeze it here too.
Unfreeze nowYour membership may be inactive and it will tell you in your Member's Area. If that's the case, you will need to re-join. Click here to re-join PureGym.
rejoin now